A day at work

Right now, I am facing my workstation. I am tired but nevertheless happy. I have just finished a manager call from a very difficult customer, sigh... These days, I am noticing that when most of my agents gets an irate caller, encounters a complicated issue or simply gets tired, the call automatically gets dumped on me, of course, disguised as a manager call. But let's forget about that, I’ll deal with it during the end-of-shift team huddle. I have just received a confirmation that papa is coming over for my birthday. That’s what made me put up with everything that has been thrown at me by today's work. I am not my usual “cranky” team-lead to my agents’ delight!1. I took almost 90% of the escalated calls while my team's support did other stuffs.2. I managed to finish coaching all 16 agents under me. To thinks it’s not even the end of the week yet.3. I finished updating the team's board.4. Had a very serious talk with one of my agents who have been behaving "oddly." I've been putting it off for more than a week now for obvious reasons...5. Closed all of my pending tickets.6. Finished my PowerPoint presentation for tomorrow's business review. :) My team did great last week. :)7. Finished the annualization review of at least 5 agents.8. Submitted the payroll for the cut-off.9. Attendance incentive for the first 15 days.10. Conference call with the client.Whew! Looking at the list, I can't believe I was able to accomplish this much during the last 9 hours. I felt like I could have done everything when I heard from my cousin that papa will be coming over for my birthday. I miss him that much! After all, he is all that is left of me aside from my 2 siblings. I love him so much and I wish I can be more vocal about it. I think and I know that I can do everything just for him.Right now, my mind is already very busy planning the activities we will be doing with my sister, Maripearl and papa. I just really want to make the most of the time we're together.